Empowering Operations with
Modern Innovations

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Automate Your Business Processes

Let's talk about me

Founder, Kristin Herrington-Hayes brings over 15 years of hands-on experience in transforming businesses. Her mission is simple: to make technology work for you. Whether you're looking to update your systems, optimize legal operations, or harness the power of data, we've got you covered.Why trust her? She's worked as a Strategy & Operations Consultant, AI Startup Director, Contractor, Paralegal, Independant Consultant and more!See our LinkedIn for more!

need examples?

Looking for further reading? Have a peak at some case studies based on recent projects

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Transforming your business doesn't have to be overwhelming. Let’s chat about how we can help you take the next step. Contact us today for a free consultation.

Operations Transformation

Choose from two tailored Operations Automation packages, or inquire about our Ad Hoc services below:

  • Process Mapping and Analysis

  • System Configuration, Setup, & Customization

  • Workflow Automation

  • Tech Vendor Analysis

  • Transformation Roadmap

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My Approach

I provide a comprehensive approach to optimizing business operations by identifying inefficiencies, evaluating potential solutions, and implementing automation where feasible to enhance efficiency

transformation Packages

The Must-haves

This is for you if . .

  • you need quick fixes but have a tight budget

  • change management is not an issue

  • the team is tech savvy, just too busy

The full package

This is for you if . .

  • you need a complete overhaul and new system

  • significant customization

  • training, ongoing support & ad hoc services

Ready to transform your operations?Contact me today to find out which plan is right for you and start your journey towards operational excellence!

data & ai

Unlock the full potential of your data and make informed decisions that drive growth and efficiency

  • Dashboards & Analytics

  • Data Readiness

  • Plan for Change

  • Vendor Analysis

Case study

Enhancing Product Development and User Adoption

Struggle

The startup needed to establish a robust product management function to launch a minimum marketable product (MMP). The initial beta version fell short of user expectations, requiring significant enhancements to achieve broader market adoption

Solution

Kristin worked closely with the founders to define essential product functionalities and strategic plans. Key actions included:

  • Defining Product Functionalities: Collaborated with the founders to outline critical features and strategic direction for the product.

  • Leading Development: Managed the development process from ideation to post-launch, ensuring alignment with market needs.

  • Utilizing Customer Insights: Gathered and analyzed customer feedback to refine and enhance beta features.

  • Integrating Essential Tools: Implemented Chargebee and Stripe for seamless subscription management and payment processing. Utilized Jira and Miro for efficient agile development.

Duration: The project took 6 months from the initial planning stages to the successful launch and subsequent iterationsTools Used:
- Subscription Management & Payment Processing: Chargebee, Stripe
- Agile Development Tools: Jira, Miro
- Customer Feedback Tools: SurveyMonkey

Outcome

  • Increased User Adoption: User adoption doubled, showcasing the product's improved appeal and functionality.

  • Reduced Customer Support Time: Customer support time decreased by 85%, indicating a more user-friendly product.

  • Shortened Development Cycles: Development cycles were reduced by 80%, enabling faster iterations and quicker time-to-market.

Case study

Digital Transformation and RPA Implementation

Struggle

The company faced significant operational inefficiencies and high costs within their back-office processes, necessitating a digital transformation through Robotic Process Automation (RPA)

Solution

Kristin collaborated with various business lines to identify the financial and strategic benefits of the RPA initiative. Her key contributions included:

  • Identifying Strategic Values: Partnered with business units to pinpoint financial and strategic values for the RPA initiative.

  • Presenting Business Cases: Developed and presented comprehensive business cases to the C-suite, securing a 90% approval rate for the RPA projects.

  • Solution Discovery: Conducted thorough solution discovery to ensure the RPA solutions were aligned with business needs and goals.

  • Financial Impact Metrics: Established financial impact metrics to measure and demonstrate the value of the RPA initiatives.

  • End-to-End Implementation Planning: Oversaw the end-to-end implementation planning, ensuring optimized processes and improved operating margins.

Duration: The project spanned 12 months from initial discovery to full implementationTools Used:
- RPA Tools: UiPath, Blue Prism
- Project Management: Asana, Excel Dashboards
- Financial Analysis: Excel

Outcome

  • Cost Savings: Achieved cost savings of over $10 million, significantly reducing operational expenses.

  • Enhanced Processes: Improved and streamlined back-office processes, increasing efficiency and productivity.

  • Improved Operating Margins: Enhanced operating margins, demonstrating the financial success of the RPA initiative.

Case study

Huge Delays in Modern Banking Platform Implementation

Struggle

The company's cross-functional delivery team struggled with significant operational and financial challenges during the implementation of a modern banking platform. Issues included fragmented processes, lack of stakeholder engagement, inefficient communication, and poor reporting mechanisms.

Solution

Kristin led the development and implementation of a comprehensive change management ecosystem to address these challenges. Key steps included:

  • Architecting Scalable Processes: Kristin designed and introduced scalable processes tailored to the team's needs

  • Facilitating Retrospectives: Regular retrospectives were conducted to identify pain points and areas for improvement

  • Developing Agile Change Management Solutions: Agile methodologies were integrated to enhance flexibility and responsiveness

  • Engaging Stakeholders: Kristin ensured continuous stakeholder engagement through regular updates and feedback loops

  • Implementing Robust Reporting and Communication Strategies: A robust reporting and communication framework was established to keep all parties informed and aligned

Duration: The entire project spanned 12 months from initial assessment to full implementationTools Used:
- Agile Tools: Jira, Confluence
- Communication Platforms: Microsoft Teams, Status Reporting
- Reporting Tools: Power BI, Tableau
- Project Management: Asana, Trello

Outcome

  • Scalable Processes: Successfully implemented scalable processes for a 200+ member team, ensuring long-term sustainability and growth

  • Operational Efficiency: Significant improvements in operational efficiency, leading to better resource utilization and cost savings

  • Stakeholder Engagement: Enhanced stakeholder engagement and communication, resulting in a more cohesive and informed team

Case study

Data Transformation Solution

Struggle

The institution needed an effective enterprise issue management system to streamline data processes and reduce the regulatory reporting cycles

Solution

Kristin spearheaded the project from start to finish, focusing on key areas:

  • Data Gathering and Analysis: Led comprehensive data gathering and analysis to understand the institution's needs and regulatory requirements.

  • Product Design: Designed the institution's first enterprise issue management system, ensuring it was tailored to meet specific needs.

  • Project Oversight: Managed the project from ideation through to launch, ensuring all aspects were aligned with business objectives and compliance standards.

Duration: The entire project spanned 12 months from initial assessment to full implementationTools Used:
Data Analysis: Excel, VBA
Project Management: Status Reporting; Microsoft Project
Reporting Tools: Excel; Power BI

Outcome

  • Cost Savings: Achieved $500,000 in cost savings by streamlining data processes and improving efficiency.

  • Reduced Reporting Cycle: Reduced the regulatory reporting cycle by 30 days, enhancing the institution's compliance and reporting capabilities.

Case study

Regulatory Remediation and Framework Development

Struggle

The group needed a structured regulatory framework to effectively manage materialized issues and limitations

Solution

Kristin developed and implemented a comprehensive solution focusing on data strategy, governance, and reporting:

  • Bottom-Up Approach: Developed a bottom-up approach for identifying and managing issues.

  • Data Strategy and Governance: Established robust data strategy and governance frameworks.

  • Comprehensive Tools: Delivered a SharePoint portal, Power BI database, end-to-end workflow, and analytic dashboards to support the new framework.

  • Training Sessions: Conducted training sessions on internal controls and governance to ensure proper adoption and usage.

Duration: The entire project spanned 12 months from initial assessment to full implementationTools Used:
Data Strategy and Reporting: Power BI, SharePoint
Training and Governance: Custom training modules and materials

Outcome

  • Regulatory Framework Implementation: Successfully implemented a structured regulatory framework across 20+ workstreams

  • Enhanced Governance: Significantly enhanced governance and issue management processes

  • Improved Reporting Accuracy: Achieved improved accuracy in internal and external reporting

How can we help Startup sally?

We find out Sally has alot of challenges with communication between the product team and the sales & customer success teams.Get Sally started with The Must-Haves Package + a Custom DashbaordRead the case study to see how I would execute this project

How can we help Lawyer Larry?

- I can work with your data because I understand it. Let's start the process of digitizing your contracts. Let's get the data.
- Data Gathering & Reporting
- Legal Technology Integration
- Vender Assessments

How can we help Corporate Chris?

Too much legacy, too much unwinding and figuring out the process. We don't even have it documented. But we have a very large team supporting this effort and it doesn't make sense. Reduce manpower on these efforts using automation. Read Case Study & Legacy System Approach
- Data Analytics and Reporting
- Legacy System Modernization
- Operational Efficiency
- Change Management
- Project Management

The team

Every great delivery has an amazing team behind it. Kristin partners with other Freelance Consultants & Project Managers, as needed, to deliver quality solutions for larger projects.

Founder
& CEO

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Freelancer Consultant

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Freelancer Consultant

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Project
Manager

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